Planning To Meet Customer Requirements Essay Example for Free

Planning To Meet Customer Requirework forcets Essay1(a)This assignment is ground on constitution called the Better rail line role located in north-central America. The fundamental pop the question of this organization is to look into that stage pedigree men achieve high standards and maintain them. The vision of the organization is an respectable market rate where buyers and sellers can trust separately other.The tutelage of the remediate berth is to be the drawing card in advancing market place trust. The meliorate communication channel bureau is able to accomplish its mission by ensuring that it works in a community of trustworthy lineagees since the main aim of the pipeline is to tag its members on how to maintain their headache ,hence it is easy to motivate business men to be trustworthy to each other. To accomplish its mission the breach business bureau has set standards for market place trust. The main accusatory of the split business bureau is to se tting up proper standards in the market that promote trust.To satisfy its mission the bettor business bureau elevates and supports best practices. As being a near persona model in the market place the interrupt business bureau is main target is advance and supporting practices among businessmen.(b). one of the main objective of the business is celebrating market place role models. As a mentor that is encouraging good business practices the better business bureau acts as a good role model among business men.Another other main important objective for the better business bureau is denouncing substandard market place behavior. The organization is against bad business behaviors and untrustworthy business men practices.(c). Denouncing substandard market place behaviors has encouraged the organization to work closely with its members. finished the internet the better business bureau is always in contact with its customers thus encouraging good business behaviors among them.To ensu re that high standards are set and maintained the better business bureau offer affordable tuition to all its members. The better business bureau in addition promotes the standards set by its members. To celebrate market place role model has been achieved by the better business bureau because the organization accepts only efficient business to its system. Any qualified businesses do not qualify to becoming members of the organization.2.(a) Stake holdersThe better business bureau has got many employees, customers and shareholders. The main stakeholders for the better business bureau are businessmen.i. CustomersThe main customers for the better business bureau are businessmen. The better business bureau is an inter discipline organization for 133 better business bureaus across North America. The better business bureau has got 380, 000 business members that range in size from local enterprises to multinational corporations.The better business bureau offers many services to its custom ers, like the better business bureau military line. This is mainly designed to meeting specific consumer needs of military personnel. The organization also has an international students ethic award where scholarships are offered to competent students.ii. a).Employees the better business bureau has got many employees. The main ones are accountants, managers, web designers, clerks, and the immature staff.The accountants are mainly involved in maintaining and ensuring that the better business bureau offers its services to standard, they oversee the solar day performance of the business. Also the web designers have been operative hard in ensuring that the organization is well networked, with it business members by developing and ensuring that updated computer programmes have been designed that meet the requirements of the company.b) The employees of the better business bureau ensure the smooth path of its operations. For example the web designers ensure that the business is well n etworked with all its customers globally. The accountants of the better business bureau ensure that its records are well maintained and updated. The accounts also fixityly countercheck the performance of the business members of the organization.The customers of the better business bureau congeal its performance. When many businesses join the bureau its performance improves. lineamentThe character of a product is the degree of the production perfection. Every product has to be manufactured to a limited specification regarding dimension, surface finish and hardness. Quality services means offering of services that meet and put to death the requirements of the customers.Quality directionThis is a system that a company lays down in ensuring that it achieves its objectives. Quality management involves procedures and means involved in measuring and maintaining the smell of products or services offered by a company.c) Quality standards.The better business bureau has set up quality s tandards that monitor the daily performance of its duties. The better business bureau has been putting some measures like introducing online services that are set towards improving the quality of services the company offers. To promote the quality of services the company offers it has promoted the public trust in advertising. The better business bureau does its advertisement in order to foster truth and accuracy in national advertising through voluntary self-regulation.To improve the quality of services the better business bureau offers it the business has been using online services to report its operations.d) Quality audit.The better business bureau offers quality services to its customers. The better business bureau meets the needs of its customers by enabling its customers to be using an online reporting and evaluation system. Through the internet customers make their requests to the company and they get the indispensable feed back through the internet.Only competent and trustwo rthy businesses are member The better business bureau encourages quality in its services by registering only qualified businesses as its members. The organization does not encourage illegal business practices among its members.The organization also supports many other good programs. The business offers other community services like scholarships to need students at heart the community.4) Information reviewTo create a healthy, safety and productive working environs some breeding are essential. First information about a particular company is crucial. To construe its objectives, mission and vision. afterward understanding the objectives, mission and vision of the company then its possible to create a conducive working surround.To create a conducive working environment there should be a well hardened down organizational structure for the company. The employees should understand their duties well. A good relationship should also exist in the midst of the junior and senior staff.To create a safe working environment all the employees should understand the necessary safety precautions, they should follow in performing their duties, they should also understand other necessary rules to be followed in performing their duties.For encouraging a productive working environment employees should be well conversant to their work. They should understand all the procedures of performing a specific task.b) The guidance that is in our work place that creates a healthy, safe and productive work environment is through regular training of employees. The better business bureau offers regular training to its employees on how to, have a heath work environment by encouraging employees to form and network among themselves in ensuring that the required standards of working are achieved at the work place.The organization promotes a just working environment by encouraging its employees to observe safely measures like how to control emergence berth like fire in case of an emergence.T he company also encourages a productive working environment by training its employees adequately. The better business bureau has trained its employees to be at a better position of offering recommended services to its customers.TrainingThe better business bureau trains its business managers on how to encourage many businesses to join the organization. The business managers are taught on how to face business men and how to promote good business practices in their businesses.For the better business bureau to create a healthy and productive environment among its members it usually monitors on their performance. Only businesses with performance, that is according to the required standards that the better business bureau serves.Risk digest(i)Political situations- The political situation of America and other countries can affect the smooth running of the better business bureau. The political situation of countries that have member businesses registered with the better business bureau aff ect the smooth running of the organization.(ii)Exchange rates-Due to high prices of oil and food, the global economy is performing poorly thus affecting the forcefulness of the dollar particularly to poor countries. Thus the better business bureau being an international organization will be greatly affected.Potential business -It becomes difficulty for the better business bureau to determine genuine businesses. Since the better business bureau deals only with competent business it becomes difficulty to know the trustworthy once.iv. Facing competition the better business bureau faces competition from other international organization. Hence it is likely to lose some of its potential customers.