Bus 520 Essay - 1122 Words

Abstract Trader Joe’s started out as a small convenient store in 1958. The owner, Trader Joe, decided to change the brand and make the store larger. The case study discusses how to address issues when emotions, job satisfaction, and attitudes of others are involved in decision making. The purpose of this paper is to discuss how Trader Joe’s is able to keep employee job satisfaction and customer satisfaction at a high rate. Throughout this paper, I will discuss the different tools the company uses to promote customer and job satisfaction. Examine the approach Trader Joes uses to promote a positive work environment for its employees. Determine in which three ways Trader Joes is able to increase job†¦show more content†¦I think it is very important for managers to know the business in order to be able to help others with their career. Organizations usually bring in management from outside the company which makes it hard for employees to learn from management. He has also created a training program called Trader Joes University for employees. The program prepares employees for future leadership. It teaches them the skills needed to run stores, company expectations and customer expectations. It also teaches managers how to give their employees a customer focused attitude. Suggest two (2) ways that leaders can effectively manage relationships in general by using the four (4) EI competencies. Emotional Intelligence is the ability to understand and manage your own emotions and those of the people around you. To be a successful leader you must inquire the four EI competencies. Those competencies include; Self-awareness, social awareness, self-management, and relationship management. One way leaders can manage their relationships using the EI competencies is to learn how to manage the effect they have on others. Leaders need to be aware of what their employees and others are feeling about them and the reasoning behind their feelings. Once the leader has determined the effect they have on others they mayShow MoreRelatedEssay on Bus 520 Assignment 11503 Words   |  7 PagesConsensual Relationship Agreements By: Vickie Gonzalez Bus 520 – Leadership and Organizational Behavior Professor: Dr. Marilyn Carroll October 24th, 2012 Workplace romances are now one of the challenges that organizations of all sizes have to address. How they address them varies from organization to organization. Some businesses and organizations strictly prohibit them in any form or fashion, while others prohibit them when the participants are in certain roles within the organization.Read MoreBUS 520 Case 1 1 1872 Words   |  8 Pagesï » ¿Case Summary The computer virus employees of Symantec Corp. are never able to enjoy a finished product. They are constantly collecting viruses and suspicious codes to analyze the way they work and to find a solution to prevent these viruses form damaging the public’s computers. 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